Philippines Bpo Offers Free Training for Call Center Applicants

MANILA, July 2 Asia Pulse - A leading Philippines business processing outsource (BPO) company is offering its training facilities for free to individuals who want to be employed in call centers.

Teresa Hartsaw, ePeformax president and chief executive officer, on Tuesday said her company will teach those who will undergo an intensive nine-week course in English on diction, intonation and enunciation training (DIET).

The training will be conducted at the Global Communications Management Academy (GCMA) at the 12th floor of the Pacific Star Building in Makati City. < "We believe that GCMA will bring out the best in the Filipinos those inherent caring ways and adaptability to Western culture endears them to our clients," Hartsaw said.

ePeformaxs five-room GCMA building is equipped with the latest training equipment, including computers.

Justin Myers, ePerformax training director, said that no fees are required from applicants interested in enrolling in their nine week training program.

Myers said that their DIET program focuses on the applicant's English skills by neutralizing accents and improving all verbal and written skills aside from indoctrination in specific cultural aspects of a clients company name, geographic areas and other general information.

After successfully hurdling through these two major obstacles, Myers said their agents are required to demonstrate their skills in a controlled live-production environment called "Academy Day" .

Here they are evaluated daily through monitoring and evaluation followed by constructive feedback.

Trainees are given by the company free meal and transportation allowance during the training period.

According to Myers once a prospective agent demonstrates that she or he can consistently meet the standards for the position he or she is then assigned to the production team.

Hartshaw believes that recruits who undergo training at GCMA tend to become more efficient and loyal.

She said that she is confident that GCMA will meet their target goal for agent recruitment this year and beyond.

Adding that that GCMA will expose Filipinos to the best practice in business and consumer service.

ePerformax Contact Centers is a privately held corporation established through a partnership formed between performance consulting Group of the U.S. and Transnational Diversified Group (TDG) of the Philippines.

As one of the first contact centers to venture into the Philippines in 2002, Hartsaw said ePeformax's partnership with TDG was integral to their ability to form a high-performance contact center to provide US based businesses with offshore outsourcing services.

ePeformax's call centers in Makati City and Cebu City have over 2,000 agents providing inbound and email customer service, technical support, third party call quality monitoring and assessment, data collection and verification, along with a number of back office processing operations, for six major US companies.

(PNA)

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